# Elevating Financial Excellence: Career Opportunities at BRI Danareksa Sekuritas
Established on July 1, 1992, BRI Danareksa Sekuritas stands as a distinguished pioneer in the Indonesian capital market landscape. In a strategic move to strengthen its market position, the company officially became a subsidiary of PT Bank Rakyat Indonesia (Persero) Tbk in December 2018, with BRI holding a 67% majority stake and PT Danareksa (Persero) retaining 33%. Fully regulated by the Financial Services Authority (OJK), we provide a comprehensive suite of financial services, including investment banking, underwriting, debt and equity brokerage, and mutual fund distribution.
## A Culture of Innovation and Collaboration
Joining our team means entering a workplace that values individual contribution within a collective vision. We pride ourselves on a dynamic environment where every employee plays a vital role in our shared trajectory of growth. Our organizational ethos is built upon several core principles:
* Inclusive Dynamics: We ensure every voice is heard and every role is meaningful.
* Collaborative Spirit: Our workflows emphasize teamwork, mutual trust, and a deep respect for diverse viewpoints.
* Professional Humility: We are recognized by our clients for delivering effective, high-tier results while maintaining an approachable and grounded attitude.
* Continuous Empowerment: We provide the internal support and challenges necessary for our staff to evolve into industry leaders.
## Job Opening: Customer Service Officer
We are currently seeking a dedicated and professional Customer Service Officer to serve as a primary link between our financial expertise and our valued clientele. This role is pivotal in maintaining the high standards of service that define the BRI Danareksa Sekuritas brand.
Primary Responsibilities
The successful candidate will be responsible for managing client relationships and ensuring administrative precision through the following tasks:
1. Information Management: Provide clear, accurate, and detailed guidance on company products, financial services, and standard capital market protocols to both current and potential investors.
2. Account Administration: Facilitate the end-to-end process of opening and maintaining securities accounts, including meticulous document verification and administrative processing.
3. Inquiry Resolution: Serve as the primary point of contact for client inquiries, requests, and complaints via telephone, email, or in-person interactions.
4. Internal Coordination: Work closely with the operations, compliance, and sales departments to resolve complex client issues efficiently.
5. Regulatory Compliance: Ensure all client-facing activities and transactions strictly adhere to the company’s Standard Operating Procedures (SOPs) and official capital market regulations.
6. Record Keeping: Manage and update customer databases and documentation in full compliance with internal governance policies.
Candidate Qualifications and Requirements
To be considered for this position, applicants must demonstrate a strong alignment with the following criteria:
* Education: A Bachelor’s degree from a reputable institution, with a preference for graduates in Finance, Economics, Business, or related disciplines.
* Professional Experience: Prior experience in a customer service capacity within the securities or broader capital market industry is strongly preferred.
* Licensing: Must hold an active WPPE (Securities Representative) license issued by the OJK or have successfully passed the WPPE certification exam.
* Technical Knowledge: A solid foundational understanding of capital market instruments, specifically stocks, mutual funds, and bonds.
* Communication Mastery: Exceptional verbal and written communication skills paired with a natural orientation toward service excellence.
* Interpersonal Prowess: The ability to engage with clients professionally and build lasting rapport.
* Software Proficiency: Competence in Microsoft Office applications, including Excel, Word, and Outlook.
* Resilience and Agility: The capability to perform effectively under pressure, manage competing priorities, and excel in a high-speed corporate environment.
* Precision: A solution-focused mindset with an unwavering attention to detail and responsiveness.