# Career Opportunity: Join the KAI Services Team for the 2026-2027 Holiday Season
PT Reska Multi Usaha, a distinguished subsidiary of PT Kereta Api Indonesia (Persero), has been at the forefront of enhancing rail travel experiences since its inception in 2003. Dedicated to supporting the parent company's operational goals, the organization specializes in delivering premium onboard services, including dining, station parking, and exclusive catering ventures such as Loko Cafe and Loko Kiosk. As the company continues to evolve, it is seeking dynamic individuals to join its team during the busy 2026-2027 holiday travel peak.
## Now Hiring: Customer Service Mobile
PT Reska Multi Usaha is currently accepting applications for the Customer Service Mobile position. This role is designed for proactive individuals who excel in client relations and are passionate about providing top-tier assistance to railway passengers.
Key Responsibilities
As a member of the Customer Service Mobile team, your primary focus will be:
* Providing clear and accurate information to prospective and existing passengers.
* Assisting customers with inquiries regarding travel routes, schedules, and promotional offers.
* Utilizing a proactive "go-getter" approach to ensure passenger satisfaction throughout their journey.
Candidate Requirements
To be considered for this position, applicants must meet the following criteria:
* Education: Minimum high school diploma (SMA/SLTA or equivalent).
* Age: Maximum 30 years for men and 28 years for women.
* Status: Must be unmarried.
* Physical Standards: Minimum height of 160cm for men and 155cm for women with a proportional build.
* Health: Must be physically and mentally fit, with no color blindness.
* Appearance: No tattoos or piercings (for men); must maintain a neat, tidy, and professional appearance.
* Professionalism: High service orientation, excellent communication skills, and willingness to work in a shifting schedule.
* Documentation: Must possess an active BPJS health insurance and an NPWP (Tax ID number).
## Regional Placement Opportunities
Successful candidates will be assigned to specific operational areas to support the high traffic volume of the festive season:
* Daop 1 Jakarta: Covering stations in Gambir, Pasar Senen, Jatinegara, Bekasi, Cikarang, Karawang, Cikampek, and Sukabumi.
* Daop 2 Bandung: Covering stations in Bandung, Kiaracondong, Cimahi, and Tasikmalaya.
## How to Submit Your Application
If you possess the passion for service and meet the requirements outlined above, you are encouraged to apply by submitting your Curriculum Vitae (CV) and a recent photograph to the designated email addresses based on your preferred location:
* Daop 1 Jakarta: [email protected]
* Daop 2 Bandung: [email protected]
Required Email Subject Format: `Name_Position_Domicile`
Example: Rara_CSM_Bandung
## Important Notice Regarding Recruitment Integrity
PT Reska Multi Usaha (KAI Services) maintains a transparent recruitment process. Please adhere to the following guidelines:
1. Zero Cost Policy: The recruitment process is entirely free. We do not charge fees for any stage of the selection process.
2. No Reimbursements: The company does not use third-party travel agencies or offer refunds/reimbursements for transportation or accommodation costs.
3. Beware of Fraud: Ignore any individuals or agencies claiming to have the authority to guarantee your selection or influence the recruitment outcome.
4. Final Authority: The selection process uses a knockout system, and the decisions made by the recruitment committee are final and cannot be contested.
Only candidates who fulfill all specified criteria will be invited to the next stage of the selection process. We look forward to receiving your application and potentially working together to provide excellence in Indonesian rail transport.