# Scaling Your Business Efficiency with PT Telmark Integrasi Indonesia
In today’s rapidly evolving business landscape, operational agility is the key to maintaining a competitive edge. PT Telmark Integrasi Indonesia, a premier Business Process Outsourcing (BPO) provider and a distinguished member of Quiros Networks, specializes in transforming how organizations handle non-core functions. Since our inception in 2016, we have established ourselves as one of the fastest-growing BPO firms in Indonesia, empowering enterprises to pivot their focus back to core strategies and long-term expansion.
We bridge the gap between complex operational requirements and seamless execution by leveraging professional expertise, cutting-edge technology, and robust system integration. Whether you are looking to streamline your customer-facing interactions or manage intricate recovery processes, our end-to-end solutions are designed to deliver reliable, high-impact results tailored to your specific corporate goals.
## Current Career Opportunities at Telmark
As we continue to expand our footprint, we are looking for dedicated professionals to join our high-performing team in Yogyakarta. We invite talented individuals to contribute to our mission of operational excellence through the following roles:
1. Team Leader: Desk Collection
We are seeking a strategic leader to guide our collection initiatives and drive team performance to new heights.
* Provide leadership and direction to the Desk Collection team to ensure monthly targets are met or exceeded.
* Coordinate all daily operational activities within the collection department.
* Conduct continuous monitoring, mentoring, and coaching sessions to elevate individual agent performance.
* Generate comprehensive performance reports and analyze team productivity metrics.
* Minimum Diploma (D3) or Bachelor’s degree (S1).
* At least 1 year of proven leadership experience in collection, preferably within the Fintech or Banking sectors.
* Demonstrated expertise in late-bucket collections and debt recovery strategies.
* Advanced proficiency in Microsoft Office, with a specific focus on Excel.
* Strong analytical skills paired with effective communication abilities.
* Willingness to be based in Yogyakarta; local candidates are highly encouraged to apply.
2. Agent: Desk Collection
We are looking for assertive and solution-oriented professionals to manage customer outreach and payment recovery processes effectively.
* Proactively contact customers regarding loan repayments via telephone and digital messaging platforms.
* Address customer inquiries concerning payment methods, billing cycles, and recovery protocols.
* Provide clear, accurate information regarding payment policies, terms, and conditions.
* Analyze payment data to offer educational insights and support to customers with overdue accounts.
* Propose viable debt settlement solutions and assist in the management of refund processes.
* Minimum education of SMA/SMK.
* Exceptional communication and negotiation skills.
* Strong analytical capabilities with a focus on problem-solving.
* Proven ability to thrive in a target-driven work environment.
* Comfortable working with computer systems and CRM software.
* A minimum of 3 months of experience in a desk collection role is required.
## Join Our Team
If you are ready to advance your career with an industry leader that values innovation, integrity, and professional growth, we want to hear from you. Please submit your updated Curriculum Vitae (CV) to [email protected] and take the next step in your professional journey with PT Telmark Integrasi Indonesia.