# Career Opportunity: Join PT Mitracomm Ekasarana as Customer Service Store Supervisor in Mataram
In today’s highly competitive business landscape, delivering an exceptional customer experience is the cornerstone of sustainable success. PT Mitracomm Ekasarana, a prominent leader in business process outsourcing and customer engagement solutions, is currently seeking a dynamic and result-oriented professional to fill the urgent role of Customer Service Store Supervisor in Mataram. This is your chance to elevate your professional journey and lead a dedicated team toward operational excellence.
## About PT Mitracomm Ekasarana
Established in 1999 as a key subsidiary of the prestigious Phintraco Group, PT Mitracomm Ekasarana has built a solid reputation as a premier provider of comprehensive contact center and business outsourcing solutions. Guided by international quality standards with its ISO certifications, the company delivers high-caliber services ranging from contact center management and manpower outsourcing to business process outsourcing, IT hosting, professional training, and corporate education. By joining Mitracomm, you become part of an innovative, expert-led team committed to driving business efficiency and customer satisfaction for top-tier clients.
## Position Overview: Customer Service Store Supervisor (Urgent Hiring)
As the Customer Service Store Supervisor in Mataram, you will play a pivotal role in maintaining the highest standards of customer care while supervising day-to-day store operations. We are looking for an inspiring leader who can mentor a team of representatives, resolve complex issues with professionalism, and optimize service delivery to meet and exceed organizational targets.
Key Responsibilities and Duties
To succeed in this role, you will be expected to manage a variety of operational and leadership tasks, including:
* Operational Excellence: Overseeing daily store operations to ensure seamless service delivery and compliance with company service standards.
* Team Leadership: Coaching, training, and motivating the customer service representative team to foster a high-performance culture.
* Performance Management: Conducting regular evaluations, monitoring team performance, and providing constructive feedback.
* Conflict Resolution: Managing and resolving escalated or complex customer complaints promptly and professionally.
* Data Analysis and Reporting: Generating regular performance reports, analyzing customer service metrics, and presenting actionable insights to management.
* Continuous Improvement: Proactively identifying areas of improvement to optimize the overall customer experience and store efficiency.
Ideal Candidate Qualifications
We are seeking a proactive and target-driven individual who meets the following criteria:
* Education: Minimum of an Associate Degree (D3) in any field of study.
* Experience: At least one year of proven experience in a leadership role, such as a Team Leader or Supervisor within a customer service or retail environment.
* Mindset: Highly target-oriented with strong problem-solving skills and a passion for customer service.
* Industry Preference: Prior experience working in retail stores, consumer electronics, smart devices, or telecommunication provider sectors will be highly advantageous.
* Location: Must be willing to be stationed and work in Mataram City.
## Why Elevate Your Career with Mitracomm?
Working with PT Mitracomm Ekasarana offers a unique environment where your professional growth is prioritized. You will gain exposure to industry-leading practices, collaborate with highly skilled professionals, and have access to robust career advancement pathways. If you are passionate about customer service excellence and possess the leadership skills to guide a team to success, this role offers the perfect platform to make a meaningful impact.
## How to Apply
Are you ready to take the next step in your career journey? Qualified candidates are invited to submit their applications promptly. You can apply directly through our online career portal or send your comprehensive resume and cover letter via email to the address below:
* Email: [email protected]
Please specify the job title in your email subject line to ensure swift processing of your application.