# Inside PT Monster Entertainment Indonesia (Moonton): Career Opportunities and Company Culture
Operating under the official corporate identity of PT Monster Entertainment Indonesia, Moonton Indonesia functions as a key subsidiary of Shanghai Moonton Technology Co., Ltd. The organization has achieved worldwide acclaim as the brilliant developer behind Mobile Legends: Bang Bang (MLBB), a powerhouse in the mobile gaming sector. As a premier 5v5 Multiplayer Online Battle Arena (MOBA) experience, MLBB challenges two opposing teams to strategize, defend their own base, and systematically destroy the enemy stronghold.
Having firmly conquered the Southeast Asian mobile gaming market, MLBB continues to break industry barriers. It proudly served as the sole esports title featured at the 2009 Indonesian President's Cup and represented a flagship discipline during the 2009 SEA Games hosted in the Philippines. Furthermore, the Mobile Legends: Bang Bang Professional League (MPL) stands tall as the largest and most-watched mobile MOBA league across Southeast Asia, pioneering the region's first franchise-model esports league right here in Indonesia.
Generating upward of 700 hours of live-streamed content that accumulates more than 2.5 million hours of viewership, MPL Indonesia is constantly redefining the standards of professional esports. For passionate, ambitious individuals looking to shape the future of the MOBA and esports landscape, Moonton offers a dynamic, adaptable, and forward-thinking corporate culture designed to foster fresh talent.
## Current Career Opportunity: Customer Service Agent
PT Monster Entertainment Indonesia (Moonton) is actively expanding its team by seeking dedicated professionals for the Customer Service Agent position. If you possess a deep passion for interactive entertainment and a talent for user engagement, this role provides an exciting entry point into the booming gaming industry.
Key Responsibilities
* Address and resolve player inquiries, manage user complaints, and meticulously log feedback across various company projects.
* Support operations by submitting strategic suggestions and following up on pending issues to drive game optimization and elevate overall performance metrics.
* Supervise and coordinate moderator teams efficiently to maintain community standards.
* Execute additional operational tasks and responsibilities assigned by management.
Candidate Qualifications
* Fresh graduates who are eager to launch their professional journeys are strongly encouraged to apply.
* A genuine passion for gaming, a strong desire to interact with users, and a solid understanding of player psychology and habits.
* A demonstrated interest in building a long-term career within the gaming sector.
* Active gamers who enjoy exploring diverse titles; familiarity with Mobile Legends: Bang Bang is considered a distinct advantage.
* Exceptional fluency in both English and Indonesian, with proficiency in Malay or Tagalog serving as an added bonus.
* A mature, collaborative approach to teamwork and cross-functional communication.
* A proactive work ethic, high professional integrity, and the resilience to thrive in a fast-paced, high-pressure environment.
## Exceptional Workplace Benefits and Perks
Moonton believes in taking care of its people by offering a comprehensive, employee-centric compensation and benefits package designed to support both personal well-being and professional growth:
* Flexible working hours to promote healthy work-life integration.
* Complimentary daily meals provided at the office.
* Endless office pantry snacks and daily afternoon tea selections.
* Exclusive in-game perks and rewards.
* Comprehensive medical insurance coverage.
* Lucrative and attractive bonus structures.
* Opportunities for global collaboration with dynamic international teams.
* Clear internal pathways for career promotion and advancement.
* Centrally located, easily accessible office spaces.
* Dedicated mentorship programs designed to help new hires seamlessly integrate into the business and company culture.
* Annual company-wide trips.
* Engaging celebrations during major cultural festivals.
* Regular team-building activities and outings.
* Mental health initiatives and wellness programs.
* Regular knowledge-sharing sessions through MOONTON Talks and educational programs.
* Exclusive gaming-themed merchandise gifted during special events.
## How to Apply
If you are ready to make your mark on the future of interactive entertainment, submit your updated CV directly to [email protected]. Ensure you use the exact subject line: Indonesian Customer Service Agent. Let’s make great things happen together!