# Career Opportunity: Technical Support Engineer (Electronics) at PT Hidronav Tehnikatama
Navigating a successful career in the advanced surveying and mapping sector requires joining an industry leader committed to innovation and excellence. For over 25 years, PT Hidronav Tehnikatama has remained a premier name across Indonesia, delivering comprehensive solutions in land surveying, hydrography, oceanography, geophysics, and aerial mapping. Operating from headquarters in Jakarta alongside a strategic branch in Balikpapan, the organization proudly serves as the exclusive Indonesian distributor for world-renowned instrumentation and software brands such as Trimble, Norbit, YellowScan, Wingtra, Sonardyne, Innomar, Campbell Scientific, Valeport, RTsys, and OceanAlpha.
To support a rapidly expanding nationwide footprint, the company is seeking a dedicated and technically skilled Technical Support Engineer (Electronics) to join the dynamic team. This role sits at the intersection of client satisfaction and cutting-edge hardware maintenance, offering an exciting pathway for engineering professionals eager to elevate their careers in a specialized technological landscape.
## Position Overview
As a Technical Support Engineer specializing in electronics, your primary mission is to ensure optimal performance for a diverse portfolio of high-precision surveying and monitoring instruments. You will act as the crucial technical bridge between the company's advanced technological inventory and its valued clientele spanning construction, GIS, hydrography, and oceanography sectors.
## Key Responsibilities
The selected candidate will undertake a multifaceted set of duties designed to maintain operational excellence and uphold the company's reputation for superior service delivery:
* Equipment Maintenance & Repair: Execute meticulous servicing, diagnostics, and repairs for advanced surveying and structural monitoring hardware.
* Customer Advocacy: Deliver high-level technical assistance and troubleshooting support to clients facing operational challenges in the field or office.
* Documentation & Inventory Control: Maintain accurate records of all troubleshooting procedures, service logs, repairs, and manage technical inventory levels effectively.
* Technological Awareness: Stay thoroughly informed regarding emerging industry trends, firmware updates, and technological advancements related to distributed brand ecosystems.
* Cross-Functional Collaboration: Partner closely with sales, logistics, and other internal divisions to guarantee a seamless, efficient client experience from inquiry to post-purchase support.
## Candidate Qualifications
To thrive in this technical environment, applicants must meet specific educational benchmarks and behavioral competencies designed to match the fast-paced nature of modern geospatial engineering:
* Educational Requirement: A Bachelor’s Degree in Electrical Engineering is strictly mandatory.
* Experience Level: While candidates possessing at least two years of relevant hands-on experience are strongly preferred, high-achieving fresh graduates with exceptional academic backgrounds and strong foundational knowledge are enthusiastically welcomed to apply.
* Domain Familiarity: Prior practical exposure to troubleshooting surveying instruments or structural monitoring technologies is considered a distinct advantage.
* Core Competencies: Exceptional analytical thinking, robust problem-solving capabilities, an innate passion for continuous learning, and a deeply customer-centric attitude.
* Autonomy & Mobility: Demonstrated ability to execute complex tasks efficiently with minimal supervision, coupled with a professional willingness to travel when required for on-site client support.
Take the next step in your professional journey by contributing your electrical engineering expertise to an industry pioneer dedicated to shaping the future of geospatial technology in Indonesia.